Troubleshooting

A player's screen says the connection dropped / is "Offline." DauberHQ reconnects automatically and catches up on missed numbers. If it stays stuck, have the player refresh the page. Phones that go to sleep will reconnect when woken.

A player can't join — "This session doesn't exist." The link is mistyped or the session expired. Share a fresh QR code or copy the current link again.

Players can't get in — "viewer limit reached." You're on Free (10-player cap, including TV screens). Close any remote display you don't need, or upgrade to Plus for unlimited players.

The QR code or join link isn't showing. Toggle the QR or Player link button in the caller toolbar. Use Copy link to paste it directly to players.

I accidentally called the wrong number. Click Undo to remove the last call. Need to start the round over? Use Reset.

My subscription says "Past due." A charge didn't go through. Go to Account → Billing → Update payment method and update your card; once a charge succeeds you're back to Active. See failed payments.

Still stuck? Email [email protected] with your account email and a description (and a screenshot if you can) — we're happy to help.